Shipping policy

 

Shipping within Australia

*Free Express Shipping on all orders above $120 applies to standard domestic shipping only in Australia.

We aim to dispatch your order within 1- 3 business days.  We ship orders daily, Monday through Friday, and utilise Australia Post for domestic online orders. 

With standard shipping, you should receive your delivery within approximately 5-8 business days prior to dispatch for metro areas. However, this duration may be extended to remote areas. 

If you need your order sooner, we do offer Australia Post Express at an additional charge. When the order is dispatched, a tracking number will be sent to you via email by Australia Post. 

Delivery by Australia Post is outside our control once goods have been passed over from dispatch. 

Please understand that if the delivery address is unattended at the time of delivery, depending on which service you opt for, drivers may leave your parcel at your front door or in a safe place.  Australia Post may choose to return it to a local parcel collection facility, where you’ll have to pick it up.

If your order is returned to us due to an incorrect or incomplete delivery address, you may be liable for all additional delivery charges incurred in the return and re-delivery of your order. You must pay these charges prior to re-delivery which may cause delays in re-dispatching your order until the payment is received.

ONA Coffee is not responsible for any damage incurred once your order has been dispatched.

If you require clarification or have any questions, please contact us online at admin@onacoffee.com.au. 

International Shipping

We use DHL for all international online orders. Delivery times are dependent on customs, shipping, and local postal services. Free shipping does not apply to these orders.  If a shipment is refused or unclaimed, no refund will be provided. 

If you are not able to select your country at the time of check-out, it means that we are currently unable to ship to your country due to various reasons. 

All international customs clearance issues and import duty, fees or taxes costs are the responsibility of the consignee/customer. Please check your local customs import regulations and limitations before placing your order. ONA Coffee takes no responsibility for clearing orders/consignments held by international customs.

When the order is dispatched, a tracking number will be sent to you via email by DHL.  Delivery by DHL is outside our control once goods have been passed over for dispatch. 

If you require clarification or have any questions, please contact us online at admin@onacoffee.com.au.