FAQ’s

Check out the answers to our frequently asked questions below. Still can't find what you're looking for? Get in contact with our admin whizzes at admin@onacoffee.com.au.

Products

Can you grind my coffee?

All of the coffee we sell comes as whole beans, i.e. not ground. If you are ordering coffee online and would like it to be ground, please enter your grinding preferences in the comments upon checkout. Please specify the method you will be using to prepare your coffee, e.g. 'espresso', 'Aeropress' and so on.
Please be aware that not all grinders will grind coffee the same way, so what you receive may be different to the ground coffee you've had from other suppliers or grinders.

What’s the difference between filter and espresso?

'Filter' and 'espresso' refer to different methods of preparing coffee. Espresso or milk-based coffees are made using an espresso machine, whereas filter coffees are made with varying brewing methods. We roast our coffees in three different ways to suit these three styles (filter, espresso and milk-based).

Filter roasts are less developed, meaning they are roasted for a shorter time and lighter, resulting in more delicate flavours. In contrast, our espresso and milk-based coffees are roasted for a bit longer so that the flavours are more pronounced.

I found a coffee online but I can’t order it?


As we receive new and exciting lots of coffee worldwide, we constantly change our offerings online. Usually, this means that the coffee is out of stock or our monthly rotation has changed. If you believe that a product is incorrectly labelled as out of stock, please let us know.   

Account

I can't access my account, what's going on?

Our website is still under construction as we want to make sure that we can deliver the best experience to you. Some pages will still be unavailable during this time of development while we work hard on getting them just right. To log in to your account, please visit this page.

I have a discount code, how do I use it?

If you have a valid discount code, enter it upon checkout, and your discount will be applied. If your code is not working and you believe it should be valid, please contact us.

How can I become a wholesale partner?

If you are interested in a wholesale supply of coffee from us, please get in touch, and we can connect you with a member of our Sales Team.

If you are interested in Guest Roasting, please email guest@onacoffee.com.au with your business details and the types of coffee you're interested in purchasing.