Terms & Conditions

Terms & Conditions

ONA Coffee Secure Payment Policy

ONA Coffee uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants,

providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by ONA Coffee or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by ONA Coffee.

For more information about eWAY and online credit card payments, please visit www.eway.com.au

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details or if paying by PayPal, an email will be triggered when Customer Service confirms your payment. We will attempt to despatch your goods within three days of order placement, via Star Track Express to a residential or business addresses in Australia. We do not accept Post Office boxes as the delivery address or apartments where there is not an office/ concierge service. If stock is unavailable at time of order, Customer Service will contact you via email with details of the estimated time of delivery.

All International shipments are sent via FedEx and you will receive tracking information via email. You are responsible for any import fees or taxes in your country, please investigate with your country’s Customs department – prior to ordering – for import of roasted coffee or kitchen accessories.

If you wish to query a delivery please contact us at admin@onacoffee.com.au.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase please call 02 6162 3321 or email Customer Service at admin@onacoffee.com.au within 14 days of receipt of goods, to discuss your concerns and resolve any issues or refund options. 
A refund does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer, unless ONA has been at fault.
We recommend that you return the product via Registered (tracked) post. You assume any risk of lost, theft or damaged goods during transit therefore advise you take out shipment registration of insurance with your postal carrier. ONA Coffee will not be responsible for parcels lost or damaged in transit if you choose not to insure.