See below our privacy, security, delivery and refund & returns policies.

ONA Coffee Privacy Policy


ONA Coffee regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all ONA Coffee users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Customer Service at (02) 6162 3321.

Collection of Information

In order to use the ONA Coffee website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by ONA Coffee is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from ONA Coffee customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at admin@onacoffee.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at admin@onacoffee.com.au.


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


ONA Coffee uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@onacoffee.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

ONA Coffee may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that
These third parties are prohibited from using your personally identifiable information for any other ONA Coffee does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the ONA Coffee site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of onacoffee.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

ONA Coffee Security Policy

ONA Coffee uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by ONA Coffee or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by ONA Coffee.
For more information about eWAY and online credit card payments, please visit www.eway.com.au

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order detail.  We will attempt to dispatch your goods within three days of order placement, via Star Track and Australia Post to a residential or business addresses in Australia. We use Australia post for any parcel lockers, PO boxes and non free standing houses such as apartments and some townhouses. In  the case that you request for the parcel not to be left at your door, we will send with Australia Post.  Australia post estimates delivery will be within 3-10 days from despatch.
We despatch domestic orders within three business days of order, unless otherwise stated.
If stock is unavailable at time of order, Customer Service will contact you via email with details of the estimated time of delivery.
All International shipments are sent via FedEx, DHL and Australia Post and you will receive tracking information via email. You are responsible for any import fees or taxes in your country, please investigate with your country’s Customs department – prior to ordering – for import of roasted coffee or kitchen accessories.
If you wish to query a delivery please contact us at admin@onacoffee.com.au.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase please call 02 6162 3321 or email Customer Service at admin@onacoffee.com.au within 14 days of receipt of goods, to discuss your concerns and resolve any issues or refund options. 
A refund does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer, unless ONA has been at fault.
We recommend that you return the product via Registered (tracked) post. You assume any risk of lost, theft or damaged goods during transit therefore advise you take out shipment registration of insurance with your postal carrier. ONA Coffee will not be responsible for parcels lost or damaged in transit if you choose not to insure.